Understanding people and what makes them tick is key to getting the best out of them and to building success.

Nobody really likes a Mr or Mrs Shouty!

Are we neglecting the unique talents of introverts? - Watch Susan Cain's classic TED Talk here: http://t.ted.com/DEI03Bb

I believe that the key messages from this are not solely about leadership, but more about the 'value' that different players can bring to a successful team.